help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Replacement Versa Lite firmware update issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-04-2020 09:33 - last edited on ‎07-04-2020 20:50 by Fitbit Moderator

‎07-04-2020 09:33 - last edited on ‎07-04-2020 20:50 by Fitbit Moderator

Hi I had a Versa lite that stopped working just a black screen.   Spoke to the support team who sent me a replacement.    The replacement will not  sync with my phone or I pad.    I have tried multiple times.  It says update firmware....the it won’t recognise my watch.     I have tried switching Bluetooth on and off.     Restarting my phone.    Deleting and reinstalling app.   Updating everything and nothing seems to work.    Please help very frustrated 😟

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-04-2020 20:49

‎07-04-2020 20:49

Hi @Hollydog123, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here, I understand how frustrating this matter can be for you. To resolve this, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Let me know if further assistance is needed and if you have any additional questions.

Best Answer
0 Votes