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Versa Lite display not working

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‎07-04-2020 10:59 - last edited on ‎07-04-2020 21:02 by Fitbit Moderator

‎07-04-2020 10:59 - last edited on ‎07-04-2020 21:02 by Fitbit Moderator

Versa lite won’t do anything. Screens will eventually show but won’t let me go into settings or anything. Won’t sync with phone, keeps saying retry! Guess I need to activate warranty. 

 

Moderator Edit: Clarified subject

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‎07-04-2020 21:02

‎07-04-2020 21:02

Hi @katgray60, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To resolve this situation, I recommend you to try our restart process following the next steps:

 

  1. For Fitbit Versa 2, hold the back button for 10 seconds.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Let me know if the issue persists. 

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