Data not cleared message on Versa Lite

[miemers]

Hi i have a versa 2 lite and after charging it a message came up saying: Data not cleared ,sync and try again. I have tried all the options but to no avail....

Moderator Edit: Clarified subject

[BraulioFitbit]

Welcome, @miemers. It's great to see you around.

I appreciate the details shared and troubleshooting performed. This message will appear on your watch if a factory reset was performed, so I recommend you to follow the instructions from this help article: How do I set up my Fitbit device? to setup again your Versa Lite and remove this message.

By the way, I moved your post to the Versa smartwatches board to keep our Community organized.

Hope this helps.

[miemers]

Thanks for your email

[BraulioFitbit]

Hi, @miemers.

It's been a pleasure to assist you. Hope this brings your Versa Lite back to life.

Have a nice day!

[miemers]

I am sorry its still not working

[BraulioFitbit]

Hi, @miemers.

Thanks for the update. Since your Versa Lite is still unresponsive, I recommend you to contact our Support team by chat or calling them so they can check what's happening with your watch and look for a solution.

See you around.