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Data not cleared sync & try again

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‎08-14-2019 17:53 - last edited on ‎08-19-2019 14:53 by

‎08-14-2019 17:53 - last edited on ‎08-19-2019 14:53 by

I was looking at my steps, all of a sudden it says, "DATA NOT CLEARED SYNC & TRY AGAIN".  Can't seem to link back to my phone, what can I do to fix this? 

 

 

Moderator edit: subject for clarity

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‎08-19-2019 14:52

‎08-19-2019 14:52

Welcome to the Fitbit Community @AshleyBryant. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit device. Thank you for your efforts to resolve the issue. If you haven't done so, I'd like you to restart your device as described in this help article. This will refresh your watch internally. 

 

Move on to the complete troubleshooting steps if the issue persists: Why won't my Fitbit device sync? This article may contains steps you tried already, but you can skip them and proceed with the rest.

 

I'll be around if you need further help!

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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