Syncing issue

[Sarahdollee]

Can we fix this issue with what the watch records and what the app syncs???? I’m trying so hard to get fitter and this is seriously depressing me when it doesn’t sync! And I’m getting questions asked my my coach as to why I’m apparently not doing as I’m being asked!!!!!

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @Sarahdollee. I am sorry for the delayed response.  

I appreciate your participation in the Forums and sharing the issue you're experiencing regarding the data tracked by the watch and what you see in the app. I totally understand how you are feeling as you're working on your goals and would like to see the accurate results of your efforts. If possible, please provide more specific details of this issue, I will be glad to investigate further.

Looking forward to your response! 

[Sarahdollee]

Good evening,
Sorry for the late reply,
So I’m having continuous issues with information not matching on the Versa and the app-
For instance logging water on the watch does not track over to the app
Steps per hour not matching up- today on my watch it says 13/13 on the app 12/13.
There are other issues now and again but these are the main ones. It worked fine before the new update.
Sarah

[LiliyaFitbit]

Hi @Sarahdollee, thank you for your reply. 

I appreciate the additional details, thank you for sharing that your Fitbit Versa worked fine before the new update. I would like to confirm that we’re aware of the issues you mentioned and we're working to identify a resolution as quickly as possible. Thank you for bringing this to our attention, our team is always working on improving our devices and user experiences. I appreciate your patience and look forward to getting you back on track.

I'll be around if you need further assistance.