Data not cleared sync & try again

[ptl621]

Yesterday I had my Versa Lite in my pocket. When I took it out it had performed a factory reset with the message "Data not cleared sync & try again" displayed. I've tried the uninstall app and unpair three times even letting it download overnight at the rate of 1% every minute. I get a blue screen over two thirds of the Fitbit icon then it stops and I get the original message again. Please help, frustrated! Thank you

[Marrrmaduke · Accepted solution]

@ptl621 Please try this:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.

[Anadavalos13]

I am having the same issue. The fitbit does not even restart. I am extremely frustrated. It started because I did not update the device. Now there is a red cross and it says this. I have erased the device from my account, deleted from bluetooth, erased fitbit app from phone and restarted the phone. Once everything is downloaded and connected again, Fitbit tries to update the software and it remains at 1% for hours. I've been trying and trying the past 12 hours and nothing has changed. Please help. I have the fitbit versa lite. I've had it for less than 1 year. Thanks.

[Marrrmaduke]

@Anadavalos13 If you cannot perform a factory reset as described above, I am afraid you need to contact Customer Support. The good news is your Versa should still be covered by warranty.