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Data not cleared sync and try again message

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‎08-17-2020 11:40 - last edited on ‎08-18-2020 18:45 by Fitbit Moderator

‎08-17-2020 11:40 - last edited on ‎08-18-2020 18:45 by Fitbit Moderator

I’ve had issues syncing my versa lite so decided on a factory re set

i now have a message on my screen which won’t go saying

data not cleared sync and try again

 

Moderator Edit: Clarified subject

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‎08-18-2020 18:45

‎08-18-2020 18:45

Hi @Nuts65, welcome to the Community Forums! 

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that the reason why your Versa Lite is showing such message is because the firmware update process after the factory reset procedure wasn't completed. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

I'll be here if further assistance is needed.

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