help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa battery not properly working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-17-2020 11:14 - last edited on ‎08-18-2020 18:55 by Fitbit Moderator

‎08-17-2020 11:14 - last edited on ‎08-18-2020 18:55 by Fitbit Moderator

I have checked several other topics, but haven't find exactly my Versa problem. 

My versa is two years old and have been working fine until now. This weekend, all of the sudden it turned dead during the night and didn't respond at all. When I put it on the charger it waked up after a minute and showed that the battery was about 70 % charged and when I put it on my wrist it worked as it should again. It has now happened three more times in the last days, so it is not reliable any longer. Can this problem be solved?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-18-2020 18:54

‎08-18-2020 18:54

Hi @Monika72, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Based on the information that was shared in your post, it seems that the battery of your Versa is malfunctioning. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much. Let me know if the issue persists.

 

I'll be around if you have any additional questions for me to answer. 

Best Answer
0 Votes