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Data not cleared sync

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‎01-14-2020 11:12

‎01-14-2020 11:12

Hi my versa 2 was working fine earlier today but now all I have is a red X saying data not saved sync... I've have tried to restart it by holding the side button for 10 seconds but it's not working  

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‎01-18-2020 12:48 - last edited on ‎11-13-2024 06:48 by Fitbit Moderator

‎01-18-2020 12:48 - last edited on ‎11-13-2024 06:48 by Fitbit Moderator

Hello @Suzie74, welcome to the Fitbit Community forums. Sorry for the late response. 

Thank you for sharing this information about the difficulty you've experienced with your screen being blocked with the message "Data not cleared, Sync and Try again" and for confirming that you already tried to restart the watch. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. 

Please keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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