Feedback for Versa Lite

[HellfireTK]

I am having a hugely frustrating experience and am tempted to give up.  I received a Versa Lite as an Xmas gift and had nine whole days of trouble-free use.  This Saturday morning I found the red 'X' and 'data not synched' screen had appeared overnight.

Since then I have tried every possible combination suggested on this forum of removing and re-adding the device from the Fitbit app, uninstalling and reinstalling the Fitbit app from my phone, attempting to update the firmware, everything, all to no avail.  It all just keep bringing me back to that red 'X'.

The multiple threads and inconclusive 'solutions' on the forum don't inspire any hope.  It's such a shame as for nine days it was such a nice gift!  Also I'd previously had years of trouble-free use of the Fitbit Flex.  Am I better off suggesting my partner just gets a refund and I go back to that Flex?

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@HellfireTK It's nice to see you on the Community. Sorry for the delayed reply. 

Thanks for sharing your experience with Versa Lite. I appreciate the research done prior to posting. 

Your feedback and comments are appreciated, we're always striving to improve our watches/trackers and services offered. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions. 

[HellfireTK]

Thanks, but having tried all the fixes and seen the feedback on this forum I've given up.  The Versa has been returned to the retailer for refund.  I just don't think the thing works.

[dawnblank67]

I am also having this same issue with the versa lite. Contacted help and they got it started with a update. It has been all night and the update is still trying to download. I believe this versa lite is not worth it. Third fitbit I think I will move on to another product. 

[SilviaFitbit]

@HellfireTK Thanks for letting me know that you've returned your Fitbit Versa Lite. Hope you could give Fitbit another opportunity in the future. 

@dawnblank67 Welcome to the Community. Thanks for letting me know that you've contacted our Support team. Since you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions.