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Data not cleared

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‎11-07-2019 15:16

‎11-07-2019 15:16

I purchased a used fitbit. I tried connecting to my phone and didn't work. So I tried to factory reset fitbit. Now all I get is the data not cleared. Tried the 3 button reset cant ever feel the vibrate. Then I stupidly 7npaired it from my phone now I cant even get it to pair. Please help!

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‎11-08-2019 10:53

‎11-08-2019 10:53

Welcome to the Fitbit Community, @Pebbeck.  

 

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Versa showing that the data is not cleared. Thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

I'll be around if you need further assistance.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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