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Data not cleared

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‎05-26-2020 13:54

‎05-26-2020 13:54

I have a mesaage on my screen

Red cross  saying data not cleared sync and try again

I have followed all instructions from uninstalling apl to re installing , unpairing from bluetooth and switching off phone nothimg is working.

Being tried to update for 3 hour

Help!!!

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‎05-26-2020 14:15

‎05-26-2020 14:15

I've been dealing with this for days too...so frustrating.  I've done the updates, uninstall, reinstall, bluetooth on/off, etc.   I did online chat today with Fitbit and they told me to do all of the above again, but to have it on charger and plugged into computer vs wall.  I JUST tried this at home and it finally WORKED!!!!!!!   

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‎05-26-2020 14:43

In response to CYorg

‎05-26-2020 14:43

I have had my fit bit charging whilst doing all this

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