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Dead Versa not responding

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‎07-21-2019 17:10 - last edited on ‎10-02-2021 17:18 by Moderator Alum

‎07-21-2019 17:10 - last edited on ‎10-02-2021 17:18 by Moderator Alum

My Versa started buzzing every minute or so. Tried re starting it. Didn’t work, it kept buzzing and the home screen would come up. Then I updated the app and restarted. It came on buzzed and now it won’t turn on at all. Tried putting it on charger and nothing. It’s just dead. Ideas?!

 

 


Moderator edit: subject updated for clarity

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‎07-21-2019 18:17 - last edited on ‎10-02-2021 17:18 by Moderator Alum

‎07-21-2019 18:17 - last edited on ‎10-02-2021 17:18 by Moderator Alum

I figured out what is causing the issue- somehow there is condensation under the sensor. As this is supposed to be a water proof device I am super disappointed. I contacted customer support and the only solution I was given was purchasing a new one. At 1 year and 2 months after purchase I’m not stoked about that. Bummer .

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