Dead and not charging

[SunsetRunner]

I got might Fitbit versa for Christmas 2018, the battery hardly ever made it to the second day. Less than a month ago it died before the end of the day and hasn’t come back on since. It will not charge, light up or anything.

[NellyG]

Hi @SunsetRunner I have flagged a moderator to come and help you

[ABrown22]

Same problem here. Just happened today. After looking through forum posts, it looks like there have been many with this issue today. 

[YojanaFitbit · Accepted solution]

Hi there! Thank you for your participation in the forums @SunsetRunner and @ABrown22. Thanks for your help @NellyG.

@SunsetRunner Thanks for sharing this information with us and for the steps that you've tried to help your Fitbit. I'd recommend wait until you get the information from our team, as I've requested a case on your behalf. You should soon receive an email from Customer Support. Please reply with the information that they need to keep assisting you.

@ABrown22 Thanks for all the steps that you've tried with your Versa, you did a great job. We strive for excellent customer service, and customer satisfaction remains our number one goal. I've checked with our support team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

Let's give it a try and please keep me posted. 

[OregonCharle]

I need help my screen will glow but not come on. It’s not dead cause the lights on the back come on but not the screen please help I love my Fitbit 

[Hanna78]

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@ABrown22 wrote:

Same problem here. Just happened today. After looking through forum posts, it looks like there have been many with this issue today. 

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[Hanna78]

Same thing happened to me toast after a swim. It doesnt charge but gets hot... any ideas what to do?

[OregonCharle]

Has there been any solution yet

[Hanna78]

Mine is still not working...

[MishiRN]

Hi @YojanaFitbit!

im having what sounds like a similar problem to @ABrown22 and others. My screen went a very dark grey yesterday evening, so I took it off to charge all night. It’s never looked like that when I have low battery, but that’s all I could think of at the time.

This morning, the screen is now completely black and inactive. I tried a reset, the green lights on the underside came on for a minute, so I tried charging again...thinking that maybe the first charge didn’t take because I had to restart. Nothing. 

Any ideas on whats going on? It’s been over 24 hours now, and nothing is recording or syncing, obviously lol. 

Thank you! I look forward to a quick reply and resolution. 

Mishi

[OregonCharle]

Same problem what is going on with Fitbit?!?

[Karenissia]

My Versa also died 12 hours ago. What is going on? Is this a widespread problem?

Just wanted to note that I was never able to do the update. 

How odd. 

[KatSBG]

I have the same issue with my FitBit Versa Lite. Last week it went dead hours after I fully charged it and since then it's not waking up anymore. When I charge it, the watch gets really hot but no sign when I turn it or press the left button.

It worked perfectly fine before that and the battery lasted around four days. No idea what suddenly changed 😞

[Kaylah2557]

Mine is the same just died this morning for no reason and i no it was fully charged.

[MishiRN]

No reply from any Fitbit support yet...

very frustrating

@Fitbit @JonFitbit @AmyFitbit @YojanaFitbit 

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@Kaylah2557 wrote:

Mine is the same just died this morning for no reason and i no it was fully charged.  

[SunsetRunner]

They have reached out to me with a case number but are processing a ticket for me. Haven’t heard anything else since. It sounds like a bad batch that went out, so many people have experienced the same issue.

[MishiRN]

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Im glad they reached to you...I hope one of the @Fitbit reps contacts me too. This is craziness. It’s completely non functioning, and this is the only way I know how to contact anyone smh 


@SunsetRunner wrote:

They have reached out to me with a case number but are processing a ticket for me. Haven’t heard anything else since. It sounds like a bad batch that went out, so many people have experienced the same issue.

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[Fostermom963]

Same problem here! 731pm last night it up and died. The battery was Not dead or low. It allowing even light up at the back. 

[SunsetRunner]

Update: Fitbit is sending me a new tracker. I followed the troubleshooting steps and the issue was not resolved as the battery was faulty, so a replacement is on its way. I hope everyone else’s issue can be resolved as well! Thank you @NellyG for finding someone to help me!

[TDTkr3]

I am having the same issue.  Device will not charge