Default text messaging notifications not working

[Lilly316]

I did the firmware update last night. All my notifications are working (phone calls, calendar, google voice, reminders to move) except for my default text messaging app. It appears everything is on (see screenshot that hopefully appears!), but my Versa isn't vibrating or showing my default text message(s) on the notification screen on the watch. Prior to this update, I was getting my default messages notifications in addition to the other ones listed above.

 

Any suggestions on getting them to work again would be much appreciated! Thanks!

Firmware 32.68.9.12

Galaxy S9 phone.

[MomB76]

I am having the same issue and it’s super frustrating! 😡

[Mikey2487]

Same issue here, very very frustrating. Will be returning this Fitbit tomorrow. Very tired and annoyed of the constant problems with these devices 

[Lilly316]

I know. I'm still not getting them today. I don't know what else to try. It's very frustrating. Everything was working fine until I did this new firmware update. And it's a silly thing, but I've come to rely on getting my notifications on my watch. My mom is in the hospital and I can only have my phone on vibrate at work. So now I have to check my phone constantly for text messages since I'm not getting them on my watch and I'm terrified of missing an important update on her.  

[Anamartins]

I am having the same problem. Any news ? 😞

[jam5222]

Same issue. I talked with tech support and they say it is a "known issue" but have nothing more than they are working on it and to stay on top of potential updates. Extremely frustrating to say the least.

[Brierv]

Same issue here. The new firmware seems to have broken this functionality. Even if they could help us roll back to the previous version until a fix is found, that would be helpful, given this is kind of a critical feature of the device. 

[Brierv · Accepted solution]

Update: uninstalling and reinstalling the app on my android seemed to fix the problem. I wonder if something in permissions got tripped in the update? Who knows. It was relatively painless and hopefully is a lasting fix. Hope this helps others as well. 

[Anamartins]

I tried everything . But is still not working:( do you think a new device could works ? Thanks 

[Anamartins]

They asked me if I want a replacement . But I am not sure if a new device will works   😞 

[Lilly316]

I just uninstalled and reinstalled the app too. It's now working! Hopefully this is the fix! Thanks!!

[jam5222]

@Brierv Thank you! This worked for me today and it did not yesterday!!

[Holly61]

I have uninstalled and reinstalled multiple times.  I get my SMS texts (default), but I do not receive my FB messenger messages.