help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Defective Battery

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-17-2019 06:25 - edited ‎06-17-2019 06:26

‎06-17-2019 06:25 - edited ‎06-17-2019 06:26

This seems to be a popular issue on this device now.

 

I have already opened a case with support but been almost a week since I heard anything else back from them, even support on twitter havn't got back to me. 

My watch had 44% on this morning and I just looked at my watch... dead. Didn't even get an email or notification saying low battery.

 

I have already gone through suggestions from support to disable features, use an official watch face, discharge the watch fully then charge to 100%, makes no difference to battery life, it seems to be getting worse!

 

Can someone please get back in touch with me as to what to do next regarding a replacement as I have only had my Versa since end of April.

Best Answer
Labels:
3 REPLIES 3

‎06-17-2019 07:50

‎06-17-2019 07:50

Steps for me was, charge fully and note the date, then let fully discharge. Then report back to to chat support so they could look at how fast it discharged. They didn't tell me to discharge fully and then charge. Charged, discharged, went back to chat support with case number. Was pretty straight forward in my case. 

Best Answer
0 Votes

‎06-17-2019 08:01

In response to MarkMM

‎06-17-2019 08:01

That's what I did, I went back to support last week and not heard since.

 

Support on Twitter have said they have escalated the issue. 

Best Answer
0 Votes

‎06-17-2019 08:09

In response to MarkRhys

‎06-17-2019 08:09

Don't know what to tell you then. Mine was resolved in chat. Never went to Twitter. Maybe try chat again?

This is a community forum so they're not really watching. And a mod would likely say they can see you've already been in contact with support. 

I did have emails going with them on another issue. When I didn't hear from them for a few days, I responded again asking how it was coming along. Got a reply pretty quick then. 

Best Answer
0 Votes