I purchased my Versa in late January 2019. June 2019 the tracker died. The battery while on the charger would show 100%, but would become unresponsive within 30 seconds of being taken off the charger. I called up the help line and Dana walked through the diagnosis steps with me and I was issued a replacement tracker. When the replacement arrived I noticed that the package had been tampered with. There was a whole in the package which had been taped shut. The tracker was in the package and the original packaging that it should have been in had been opened enough to get my replacement tracker out. I was given a defective tracker by some thief. I did try to see if this one would work before calling the support desk again, but this one was shot. This reinforced my belief that someone had stolen my replacement tracker when it was somewhere in transit. Mateo at the support desk helped me through the diagnosis again and I have my second replacement ordered. If it arrives, I hope it will be a good one that will last me a long time.
I had originally purchased a ChargeHR, that was a good one and lasted a long time. When I upgraded to a Blaze I was hopeful that it would be good as well. That Blaze lasted nearly 2 years before it just suddenly stopped charging. I spent 6 months without a tracker because I did not have the funds to replace it. When I finally did replace it, I was happy. The Versa worked well and tuning the settings made the battery last nearly a week on a full charge.
If my replacement arrives and works like it should, it will be my very last Fitbit device. I have had too many problems to want to go through the expense of purchasing yet another over-priced defective item.
I do appreciate the help that I received from Dana and Mateo on getting the replacements ordered. I hope no one else has experienced such issues.
