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Deleted Protection Plan Email

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‎04-22-2022 13:52

‎04-22-2022 13:52

I purchased a Versa 2 as a Christmas gift in 2021. Less than 6 months later and the button is not working. When pressed, it does nothing. I purchased a protection plan with it directly from the online Fitbit store but I accidentally deleted the email. I have the date of purchase, activation date of the device, the MAC address, and the credit card statement that shows when it was purchased and for how much (proof that the protection plan was included in  the purchase). Is there any way for me to recover the warranty?

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‎04-22-2022 13:57

‎04-22-2022 13:57

use the chat or phone to get with support. https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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‎04-22-2022 13:59

‎04-22-2022 13:59

Hello @SunsetRunner 

I’d contact Fitbit Customer Service. I’m sure they have a record of your purchase as well. You can contact them directly at 877-623-4997. If you prefer look here for other ways to contact them: https://myhelp.fitbit.com/s/support?language=en_US

Hopefully this answers your question and gets your issue resolved quickly. 😃 Happy Stepping! 

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