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Deleting steps

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‎07-29-2023 08:27

‎07-29-2023 08:27

Why is my watch deleting steps after I do a stadium workout?

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‎07-29-2023 11:32

‎07-29-2023 11:32

Hi @Daniella86 - just in case check that you don't also have MobileTrack installed in the Fitbit App.

Author | ch, passion for improvement.

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‎07-29-2023 11:55

In response to Guy_

‎07-29-2023 11:55

I don’t --
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‎07-29-2023 20:56

In response to Daniella86

‎07-29-2023 20:56

@Daniella86 - then it shouldn't delete steps unless there is a watch or possibly syncing problem. 

It's probably best to do a restart by logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

This should get things working properly.

Author | ch, passion for improvement.

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