Device constantly freezing

[Carrie1964]

My versa lite also has the same problem - it is constantly freezing, I have only had this for 3 months, in fact I just threw away the packaging because I thought everything was good and then this freezing issue started!

Moderator edit: updated subject for clarity and label

[RicardoFitbit]

Hello @Carrie1964, welcome to the Community Forums!

Thanks for bringing this to my attention, certainly your device isn't working as the way it was designed. To better assist you with this, can you please let me know when was the first time you experienced this freezing concern and how many times since then? If you haven't already done so, please try restarting your device following the next steps:

1. For Fitbit Versa Lite Edition, hold the back button for 10 seconds.
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Let me know if you have any additional questions.  

[Carrie1964]

It's been happening for the last 2 to 3 weeks - off an on. The only way i
can get it to work -sometimes - is to reset it as described in your reply;
unfortunately it just keeps on freezing. Sometimes it lasts for 1 minute
and then freezes other times it has lasted a day, but typically it only
lasts half a day. I did the update a few days ago and was hoping that
would have helped, but it did not help at all

[Carrie1964]

It's been happening for the last 2 to 3 weeks - off an on.  The only way i can get it to work -sometimes - is to reset it as described in your reply; unfortunately it just keeps on freezing.  Sometimes it lasts for 1 minute and then freezes other times it has lasted a day, but typically it only lasts half a day.  I did the update a few days ago and was hoping that would have helped, but it did not help at all.  I will try the "shutdown" provided I can access the settings on the watch without the watch freezing up on me, I've tried twice already to access it and it freezes, even right after resetting the watch

[RicardoFitbit]

Thanks for your reply and the details that were shared on it @Carrie1964, sorry for the delayed response.

Since the restart process didn't work, please try the following steps to perform a factory reset on your device:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.

Keep me posted. 

[Carrie1964]

Ricardo - this is not going well at all.  I did the factory reset and now i can not get it to go through the set up phase, all it wants to do is update.  I've tried several times to update, but it just won't complete it.  I am at a loss as to what I should do next.  Can I return this?  I haven't been able to use it in a long time.