help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Device is brick post recent update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-02-2021 11:23

‎10-02-2021 11:23

My Versa screen's blank, buttons are responding, it's not even syncing and no green flickering light at the back. I've put it up for charge but nothing happens but the tracker gets extremely Hot.

It was all fine with no other change in the usage or any damage of any sort, apart from the recent software update that got installed. Please suggest if you or any other user has been able to rectify or get it fixed. 

Best Answer
Labels:
1 REPLY 1

‎10-03-2021 08:19

‎10-03-2021 08:19

Hi, check for condensation in the little windows on the back and don't charge it if it gets hot.

Dry it out for a week, it may come back but if it got hot then it will be damaged.

Author | ch, passion for improvement.

Best Answer
0 Votes