Device not charging

[mmyers68]

I have had my Versa Lite for less than a month and I cannot get it to charge.  When I put it on the charger the screen would light up letting me know it's charging.  Now I put it on the charger and nothing happens and I can't get my fitbit to turn on.  I'm very frustrated that I've had it for barely a month and can't even use it now because it won't turn on.  Please help!

Moderator edit: Subject for clarity

[RicardoFitbit]

Hello @mmyers68, welcome to the Community Forums! It's a pleasure to assist you today.

Thanks for bringing this to my attention, I understand how frustrating this situation can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

Keep me posted and let me know if you have more questions for me to answer.

[mmyers68]

It is totally unresponsive. It won’t even turn on and the app says the battery is full.

Sent from my iPhone

[RicardoFitbit]

Your update is appreciated @mmyers68, sorry for the delayed reply.

I'm sorry to know that your device is completely unresponsive. That said, since the steps from my previous post didn't resolve your concern, I'd like to let you know that our Support team was contacted on your behalf for them to provide you with further assistance and get you back on track. Therefore, please keep an eye on your email inbox because they'll in touch with you in a timely manner.

Don't hesitate to contact me back in the meantime they send you information, I'll be around.

[mmyers68]

Thank you for the reply. I was finally able to turn on my Fitbit and it is working great!

Sent from my iPhone

[RicardoFitbit]

Thanks for your reply @mmyers68, my apologies for the delay in responding your posts.

I'm really happy to know that after trying some troubleshooting steps your Versa is working as the way it was designed. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around. 

Because your issue was resolved, I want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

Thanks for being part of the Fitbit family!