help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Device not counting floors

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-09-2019 05:00 - last edited on ‎12-10-2019 10:43 by Fitbit Moderator

‎12-09-2019 05:00 - last edited on ‎12-10-2019 10:43 by Fitbit Moderator

I use the stairs in my house to get my flights of stairs in.  Sometimes my Versa gives me credit and sometimes it doesn't.  Anybody know what I might be doing wrong?

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-10-2019 10:43

‎12-10-2019 10:43

Hello @Darlynn1995, it's nice to see you again participating here in the Community Forums, welcome back!

 

Let me share with you that Fitbit devices that count floors have an altimeter sensor that detects when you go up in elevation. Your device registers 1 floor when you climb about 10 feet or 3 meters. Also, your device uses changes in barometric pressure combined with the steps you take to calculate floors climbed. Therefore, Fitbit devices don’t count floors on stationary exercise equipment, such as a StairMaster or treadmill, or when you go down a flight of steps.  

 

If you believe that your device is not counting stairs as the way it was designed, please try our restart process and let me know how it goes.

 

Let me know if you have any additional questions too, I'll be here.

Best Answer
0 Votes