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Difficulties with firmware update

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‎12-09-2019 06:32 - last edited on ‎12-10-2019 10:46 by Fitbit Moderator

‎12-09-2019 06:32 - last edited on ‎12-10-2019 10:46 by Fitbit Moderator

On the app when I click to “update tracker” my Fitbit versa lights up with the logo and a red “X” immediately follows. I’m then routed back to the “Today” screen. Any fixes?

 

Moderator edit: Subject for clarity 

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‎12-10-2019 10:45

‎12-10-2019 10:45

Hello @Ron14, welcome to the Community Forums! It's a pleasure for me to help you with your update concern.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting, thanks for the information that was shared in your post. If you haven't already done so, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted.

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