help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite unable to sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-07-2019 01:40 - last edited on ‎12-23-2019 15:52 by Fitbit Moderator

‎12-07-2019 01:40 - last edited on ‎12-23-2019 15:52 by Fitbit Moderator

My Fitbit Versa Lite worked, was able to sync, before the last update. I have tried everything on all of the sites I can find to  try and make it sync. I do not understand why the same techs from Apple who created the problem can not fix it. After trying everything I can I am now removing the watch. What a waste of time and money! I would never buy another Fitbit watch, nor would I recommend anyone else to do so. Very disappointed in Fitbit and Apple.

 

Moderator edit: updated subject for clarity and label

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎12-10-2019 10:13 - last edited on ‎06-20-2025 07:03 by Fitbit Moderator

‎12-10-2019 10:13 - last edited on ‎06-20-2025 07:03 by Fitbit Moderator

@Flustrated Welcome! It's great to see you around! Sorry for the delay in my reply.

Let me help you syncing your Versa lite with your iPhone and thank you for troubleshooting this issue. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎12-10-2019 10:46

‎12-10-2019 10:46

It's not just apple... I have a Samsung and mine did the exact same thing. I contacted support and they had no fix. It hadn't worked properly in a month so I trashed the watch finally!

Best Answer
0 Votes