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Device not fully charging

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‎12-26-2019 11:47 - last edited on ‎12-27-2019 12:00 by Fitbit Moderator

‎12-26-2019 11:47 - last edited on ‎12-27-2019 12:00 by Fitbit Moderator

Hi

I got a fitbit for xmas and it has been on charge for the last 24 hours now and hasn't fully charged. Is this right? Or is it supposed to charge quicker than that for the first charge? 

 

TIA 

 

Moderator edit: Subject for clarity

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‎12-27-2019 11:59 - last edited on ‎07-25-2025 16:52 by Fitbit Moderator

‎12-27-2019 11:59 - last edited on ‎07-25-2025 16:52 by Fitbit Moderator

Hello @Kborodin1985, welcome to the Community Forums! It's a pleasure to assist you today.

Thanks for bringing this to my attention, seems odd that your device isn't fully charging. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

Looking forward to your reply, let me know if you have any additional questions.

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