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Device not responding

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‎12-30-2019 08:42 - last edited on ‎12-31-2019 11:57 by Fitbit Moderator

‎12-30-2019 08:42 - last edited on ‎12-31-2019 11:57 by Fitbit Moderator

Hi,

There is no display on my Fitbit Versa since evening after the battery got drained. 

I tried charging for an hour but no display.

I even changed the wall charger but same issue. I also tried pressing the left side back button but still no display. 

I had purchased this from Kohl's in August.

Kindly help.

Thanks,

 

Moderator edit: Subject for clarity 

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‎12-31-2019 11:56

‎12-31-2019 11:56

Hello @SunsetRunner, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting this situation prior to posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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