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Device not tracking sleep

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‎12-28-2019 03:44 - last edited on ‎12-29-2019 13:24 by Fitbit Moderator

‎12-28-2019 03:44 - last edited on ‎12-29-2019 13:24 by Fitbit Moderator

Since updating the software on my Versa on 16.12.19 I've had problems with the sleep tracking. 

It wouldn't track at all (for days). To fix this, I turned off bluetooth on phone turned phone off, reset versa, turned on phone, turned on bluetooth.

This fixed for 2 days. Now it's not tracking again.

Please advise on a resolution.

 

Moderator edit: Subject for clarity

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4 REPLIES 4

‎12-29-2019 13:23

‎12-29-2019 13:23

Hi @Sarah_A_, It's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention and for the details that were shared in your post, your effort and patience troubleshooting this situation prior to posting are appreciated as well. To better assist you with this, can you please let me know if your device isn't tracking sleep information at all or Sleep Stages? When was the first time you experienced this and how many times since then? In the meantime I receive your answers, please restart your device and check the information that's specified on: How do I track my sleep with my Fitbit device?

 

Looking forward to your reply.

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‎12-29-2019 23:21

In response to RicardoFitbit

‎12-29-2019 23:21

Hi,So the issue started on 11th December when I only got basic sleep data (no stages or sleep score). Following this no sleep recorded at all.23rd December, I reset my phone, bluetooth, Versa etc and received complete sleep data (length, stages and score) for 2 nights only and then 1 night basic (sleep length only). Since that no tracking at all.I have reset my versa again today to see if that resolves, but obviously this is not a fix (I can't be expected to reset watch everyday- that is ridiculous:) )Sent from my Samsung Galaxy smartphone.
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‎12-30-2019 01:04

In response to RicardoFitbit

‎12-30-2019 01:04

I’m having the same thing happen. It first was not recording my sleep now it’s not even connecting to the dashboard since Thursday. It’s super annoying 

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‎12-31-2019 11:46

In response to RicardoFitbit

‎12-31-2019 11:46

Hi, so a reset didn't work.  I actually noticed that my versa actually had stopped tracking my HR at anytime- inc sleep. I have done a further reset and my HR is tracked (for now), but sleep not tracked. 

Any advice!?

Thanks

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