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Device not showing steps per hour

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‎12-02-2019 00:40 - last edited on ‎12-03-2019 11:55 by Fitbit Moderator

‎12-02-2019 00:40 - last edited on ‎12-03-2019 11:55 by Fitbit Moderator

Does anyone have any  idea why the 'steps per hour' display has suddenly disappeared from the screen on my Versa? It was visible yesterday but not today. Any suggestions would be gratefully received. Thank you.

 

Moderator edit: Subject for clarity 

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‎12-03-2019 11:50

‎12-03-2019 11:50

Hi @FrauTambo, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to my attention and the information that was shared in your post, seems odd that your Versa isn't showing the steps per hour information. If you haven't already done so, I recommend you to restart your device following the next steps:

 

  1. For Fitbit Versa, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Let me know if you require further assistance. 

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