Device not turning on

[Kmouery85]

My Fitbit is fully charged, but won’t turn on. I can see this in the app on my phone, however, the screen remains black. I’ve tried resetting it with the back and bottom right button without success. Anyone else have any issues? It’s just a little over a year old which is frustrating...

Moderator edit: Subject for clarity 

[asmallscientist]

This has happened to my Versa too. It went a bit haywire on Sunday, was showing some crazy HR readings, then the screen froze on Monday night, then its been black since Tuesday morning. The green lights are still flashing, but it doesn't respond to anything (touching screen, buttons, factory reset). Nothing happens when I charge it either. 

Taking it back and not getting another Fitbit, unfortunately this is my second Versa and this one only lasted 5 months! 😞 

[RicardoFitbit]

Hi @Kmouery85, welcome to the Community Forums! It's nice to see you again participating here @asmallscientist.

@Kmouery85 Thanks for bringing this to my attention and the details that were shared in your post, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

@asmallscientist Thanks for troubleshooting your device and the details that were shared with me. I'd like to share with you that our Support team informed me that they're already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

Let me know if you have any additional questions, I'll be here.

[Kmouery85]

It actually wasn’t resolved. I still have a Fitbit that is not working and is 2 months outside of warranty and ”nothing” can be done to help me outside of offering me a coupon to purchase yet another one that will likely only last me a year. No thanks. Planning on going w a Garmin. I also will not be recommending a Fitbit to anyone in the future.

[Danjod]

My Fitbit versa will not turn on either! Quit working Wednesday night!