help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Device reported stolen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-08-2019 22:43

‎06-08-2019 22:43

How do I reset the device.It is showing that device has been reported stolen and now  is not able to set up my device

 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎06-09-2019 11:33

‎06-09-2019 11:33

Does the message really say the device was stolen. Or does it say the device is locked and causes could be that it might have been reported stolen. Did you report the tracker as being stolen? 

 

Why are you not able to setup the tracker. Is there a message on the tracker that says unlock with phone? 

@Shaliniforever I'm simply trying to ascertain why you need to setup the tracker again? Did you have a pin lock set for your tracker? Did you buy it new? 

Best Answer
0 Votes

‎06-09-2019 11:58

In response to Rich_Laue

‎06-09-2019 11:58

I recd a mail from Fitbit which said that i have updated my fitbit account
to some new email id which i didn't knew.So i reported the case.Now it wont
open
Best Answer
0 Votes

‎06-09-2019 12:29

In response to Shaliniforever

‎06-09-2019 12:29

OK this is a different story. 

Your Fitbit account has been hacked. 

Are you still logged into this account? If so we need to go to your settings and see if we can change the email back. This should be possible if they have not changed your password. 

 

You probably will need to contact Fitbit and have their security department restore your account. 

 

Then I suggest making sure that you learn better password management. 

Best Answer
0 Votes