Didn't track sleep, constant sync issues, saved data disappearing

[SunsetRunner]

I'm having issues already with the Versa, had it for one and a half days.

Completely set it up, and on night one, it didn't track sleep at all. No data since my last Fitbit use in January. Zero.

Also getting constant sync notifications on my phone about errors and wanting me to restart my phone all through the day.

Thirdly, have had installed apps just disappear off the watch and have had to install them again, or have had them log themselves out or forget weather data like my set city etc.

And then also, 99% of the time when I glanced at the watch face, either HR or the weather temp won't show. Guaranteed each time, only one of the two will have data, or neither. Then it will randomly come back, then again have nothing.

I've done all the basics, restarted the watch, restarted my phone, logged out and back in on the app, Bluetooth and wifi off then on, everything except a factory reset.

If it doesn't track my sleep tonight, I'm considering returning it and getting something else.

Anyone else having similar issues?

[NellyG]

Just checking - what phone are you using?

[SunsetRunner]

OPPO R9S Plus

[ltmm]

Yes sleep only tracked one night. Even though I works out and was very active it says I was active 29 minutes.

[SteveH]

@SunsetRunner Unfortunately your phone isn't on the list of supported devices at www.fitbit.com/devices

This either means that it has been proven to not fully work with fitbits or it hasn't yet been tested by fitbit. I did a search of the community for Oppo R9 posts and there are some that report issues and others that seem to be working ok. 

If may be that you won't be able to get this working.

[PimpK]

Day two on mine, has a sleep pattern recorded but zero sleep. Got this one as I returned my 3 month old alta HR because the heart rate monitor didnt function properly. Hoping this one will not be goibg back too

[markanoe]

Same issues on an iPhone 6s.  Wasted a lot of time searching for resolutions.