Versa not syncing

[DJoanna]

I really hoped this would be the best of both worlds, tracker and smartwatch. However after having it for two days and having syncing problems I am beyond frustrated.  

My phone is supported and up to date. 

I have tried ALL troubleshooting methods multiple times , and frankly for the price of the watch it should just work .there shouldn't be multiple users having the same frustrating problem. We pay for a product that should work and we shouldn't have to waste hours trying to fix it. Synced fine yesterday, woke up this morning and it is giving my stats from yesterday, as today and won't sync. If I don't see a bulletin Fitbit is fixing this issue I will be returning as there are a lot of people on the forum with this problem and I am not going to go past the return date hoping for a fix and be stuck with a bad product 

UPDATE:

Having all issues Fitbit is trying to fix.  Wondering if I should return my versa and wait to see if they get fixed. Its an expensive thing to just have sitting on my desk at home collecting dust. 

[DJoanna]

I have had it for about a week and have had issue after issue. Won't sync, and notifications definitely don't work all the time. I have tried every suggestion on fitbits recommendations and have restarted I don't even know how many times. I honestly feel like Fitbit owes me for my time .

I am literally using it as a pedometer, and it says I have 13 steps already today and I haven't even gotten out of bed. 

I'm returning it today. I thought about exchanging for another to see if it's just an issue with mine but unfortunately after reading all of the comments on here it doesn't look like I'm the only one with these problems.  

Great idea of a watch and I was really excited for it, it just has too many kinks for the price. The inability to actually speak with someone at Fitbit about issues is beyond frustrating as well. 

[DramaQueenDiva]

Have you tried contacting Fitbit through this link here?

[MarcoGFitbit]

Hello @DJoanna, I hope you're doing well, it's nice to see you around the Fitbit Community. It's great to see you too @DramaQueenDiva, thanks for your insight. 

@DJoanna, I appreciate you have already tried all the troubleshooting steps provided in the Versa board. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[Kemerer12]

I am having the same issue. It is beyond frustrating especially with the money I spent on it.

[DJoanna]

I brought mine back.

[DramaQueenDiva]

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@Kemerer12 wrote:

I am having the same issue. It is beyond frustrating especially with the money I spent on it.

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I would recommend contacting Support after you have tried all the regular troubleshooting steps (i.e restarting the Versa, power cycling the phone, etc.)