Different Versa issues feedback

[SunsetRunner]

Already aware that there are more than a few posts about ongoing Versa sync (Bluetooth, WiFi, etc.) problems, but I wanted to add to the pile because - y'know - numbers and what have you. This is a bit speculative and a long read, and not everybody will agree with some of the points made here, which is fine, but I'm tired and disgruntled and frankly feel like a bit of a mug.

Just to clarify, I've been using Fitbit products for around three or four years, largely without any complaint at all, but I've had no end of problems since upgrading from Fitbit's activity trackers to their smartwatches; the firmware quality and customer support all of a sudden seems to have bombed.

I'm one of those Pixel 2 users who just bought a Versa and immediately ran into Music Control and Notification problems which have sort of been fixed. Notifications are inconsistent, and Music Control works but displays the incorrect track name. Whatever, I can deal with that.

The problem is given that I've just returned multiple Fitbit devices to Amazon because of the same problems cropping up, this is getting to be a tad ridiculous.

The fact that so many people are already reporting days-old Versas being cracked, phantom steps/vibrations/floors etc., Bluetooth and Wifi connectivity difficulties, significantly shortened battery life, issues with charging, incorrect or inconsistent sleep tracking, text message problems and more is a worry, largely because it brings me back to the concept that all these organisations care about is making up the bucks as fast as humanly possible and ignoring swathes of folks who have hit metaphorical walls with their products.

I get that support forums exist so that customers can share their fixes, but why should the customer have to find fixes for so many problems straight out of the box? We just want our products to work to a more consistent degree than what they are, at the very least.

Although the whole concept of planned obsolescence is very much an integral part of many modern companies offering such goods, I feel recently as though Fitbit in particular are losing sight of what makes people like us want to buy their products, and that we're being fobbed off with cut-and-paste responses by representatives while we wait for fixes that will either come very slowly or not at all.

It would be nice to hear from someone, somewhere, who isn't a forum moderator or Gary who sits at the desk in the corner of the office responding to customer Tweets.

Like I said, I'm tired (and about to find out if Sleep Tracking will function correctly or not). Thoughts?

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hi there @SunsetRunner, good to see you around and thank you for your honest feedback regarding different issues that has been reported by other users with the functionality of the Fitbit watches.

My apologies for the late response and I'm well aware you are not expecting a response from a moderator. This might sound canned because has been said many times, but I can guarantee many of the issues that has been reported already, are under investigation and as moderators we give follow up to all this issues to ensure we are communicating the progress to our users, however some issues may take more time that is expected to find a solution and from our end is not possible to share updated information, beyond offering workarounds to our users. I want to clarify, I'm not trying to debate your point of view. I understand the frustration these issues may caused.

I saw some of your other posts and in one, you reported that notifications are not working. I'm wondering if the issue persist or if there has been any change? Are you experiencing other issues where I might be of your assistance, considering the fact that you have returned multiple devices to Amazon?

Let me know, I'll be looking forward to your response.