Fitbit app not working properly-Versa

[tenfeetofsteel]

WTH Fitbit? Clearly there is a problem with the app! Is there some reason you aren't responding to your loyal customer base? Are you working on a repair? Are you there? Has your email crashed and that's why you aren't answering? Do we need to take this issue out of the community board?

Moderator edit: added label

Moderator edit: updated subject for clarity

[PROUD-PSW]

Not sure what their problem is, another person called them and they said issue was going to be resolved in 2 hrs, this was 12 hrs ago... this is pathetic making ppl wait that long for their site to come back up

[AClaudio]

I called an was told the problem was being worked on and should be resolved within an hour that was 2 hrs ago and I still have the clock error message. I was told the server had an outage yesterday which is what caused all the issues we are having. This needs to get resolved quickly cause I didn't spend money to have a non working product.

[AlejandraFitbit]

Hey @AClaudio, @tenfeetofsteel and @PROUD-PSW great to see you here.

I am sorry to hear about the issues you are experiencing. Could you please be more specific about them, is the app crashing, are you having issues with the Versa apps, notifications, etc.?

Hope to hear from you soon. 

[tenfeetofsteel]

I was having issues with your app collapsing but that was so long ago I can't believe I'm getting a response this late in the game. But if you want to help me, I'm still waiting for my replacement charger cable. thank you
Sent from my T-Mobile 4G LTE device