Difficulties connecting my Versa 2 to my Bluetooth on my android

[Maucoin]

Hi. Thanks for any help. I just got a Versa 2. I can set it completely up. It says it is paired to my android. However, my android Bluetooth doesn't recognize it. It shows it in the list of things it could connect to - my car, my downstairs speaker etc, but when I hit Versa 2 it says - an app is required to use this. 

I don't understand. I have the Fitbit app on my phone. Does anyone have any idea?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Maucoin.

Congrats on your new Fitbit Versa 2. Thank you for the information provided.

Please make sure to follow these steps to set up your watch. For instructions on how to set up notifications, please visit this article.

Whether you continue getting the same message, please attach a screen shot for further investigation.

If you have any question, please let us know.

[Maucoin]

Hi

Followed all of those steps. I have screenshots here but I can't see where to upload them.

In Bluetooth settings it says my Versa 2 is paired. But the versa gets a message that says to turn Bluetooth on and my phone says - this connection needs an app. That makes no sense. 

[EdsonFitbit]

Thanks for your response, @Maucoin.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support.

See you around.