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Difficulties connecting to Alexa

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‎12-12-2019 15:27 - last edited on ‎12-19-2019 17:38 by Fitbit Moderator

‎12-12-2019 15:27 - last edited on ‎12-19-2019 17:38 by Fitbit Moderator

I have a Versa 2 with Amazon connect. Since the last Fitbit update to the software several days ago I’m unable to connect to Alexa or change my clock face. I am connected to my WiFi network. 
Not sure how to resolve these to issue. 

 

Moderator edit: updated subject for clarity

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‎12-19-2019 17:37

‎12-19-2019 17:37

@Szman Welcome to the Fitbit Community. Sorry for the delayed response.

 

I regret to hear that you are having difficulties to connect to Alexa and change your clock face.

 

If you haven't done it already, please perform a restart to your Fitbit Versa 2 by following these instructions.

 

You can find instructions to change the clock face on your watch on this article.

To set up Alexa on your Versa 2, please follow these steps.

 

Whether you continue having the same problem, you can perform a factory reset by doing the following, but keep in mind that your apps, stored data, personal information, credit and debit cards and saved settings will be deleted from the watch:

 

On your device, open the Settings app > About > Factory Reset or Clear User Data.

 

If you have any question, please don't hesitate to contact us back at any time.

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