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Difficulties setting up Versa

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‎04-30-2018 02:58 - last edited on ‎11-02-2021 18:20 by Fitbit Moderator

‎04-30-2018 02:58 - last edited on ‎11-02-2021 18:20 by Fitbit Moderator

Got a Versa today.  It won't update.  My computer does not have Bluetooth but this new fancy Versa does have a usb plug to for the computer.  I plugged it in but it still says I need to buy more (dongle) and Bluetooth it rather than just doing with the base unit plugged into the laptop.  

 

I am very frustrated here.  Is it poor planning by Fitbit or is it great planning in getting me to spend more money?

I have tried to update it through my Samsung Note 4 but it has been 10 hours and not a quarter of the way done.

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎05-03-2018 11:30

‎05-03-2018 11:30

The USB plug included is for charging only, not syncing.

 

You really need a cell phone with BT to get the full use from your Versa.

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‎05-03-2018 12:21

‎05-03-2018 12:21

I had to use my smartphone for the update and setup. Nuke the mobile app and reinstall, then setup the Versa as a new device. It should do the update after setting up the wi-fi. 

Good luck!

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