Difficulties to change my clock face to the SpO2 face-Versa 2

[julieb77]

I just got a Versa 2.  I am trying to change my clock face to the Sp02 face.  I get a message to check I have the latest Fitbit app and version on my Versa 2.  I updated the app this morning.  The firmware version is 35.70.714.  Is this the most current version?  Is the Sp02 available for my Versa 2.  I have searched high and low and can not find answers to these questions.  Thank you

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @julieb77.

Thank you for the information provided and for trying to resolve the issue before contacting us.

Currently, the latest firmware version for the Fitbit Versa 2 is 35.71.6.19. According to your information, it seems that your watch has a previous version.

To try to resolve the issue, please follow the next steps:

- Log out from the Fitbit app

- Restart your watch and reboot your cellphone

- Log back into the Fitbit app

- Set up your Versa 2 as a replacement device:

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Then, please check if the version has been updated. You can go to this article and follow the instructions in the menu "How do I find the version number for my Fitbit device?"

For information about how to track Blood Oxygen Saturation (SpO2) with your Versa 2, please visit this site.

You can find instructions to change the clock face on your watch here.

Please let us know if you have any questions.

[julieb77]

I followed the instructions given to update the firmware.  My phone version is still 35.70.714.  The firmware was not updated.  I tried the above procedure twice.

[julieb77 · Accepted solution]

I was able to update my Versa this morning.  Thx.  Happy Holidays!!!

[EdsonFitbit]

Thanks for the update @julieb77.

I'm glad to hear that you were able to update your Fitbit Versa, thank you for letting us know.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Feel free to contact us back at any time.

[Dls12395]

I am having the same problem and can’t update the firmware to the new one! Still on 35.70.7.14.

Followed the same procedure but no luck 😞

how did you get it to update?

thanks !

[EdsonFitbit]

Welcome to the Fitbit Community @Dls12395.

Thank you for the information provided and for following our instructions.

Please be aware that for new Fitbit devices, it might be required to wait 1 or 2 days to receive the notification to update the firmware to the most recent version.

If you have any question, please let us know.