Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Difficulties with the device performance.

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

Hi,

 

I think there are lots of hardware issues pertaining to FITBIT products, myself and my friends purchased Fitbit Surge and ionic  years back and both the FITBIT started wearing out with hardware issues after 10 months, now i brought a versa and he brought an Ionic again. My versa again lasted for 10 months only with hardware failures -

 

1) Day 1 - Heating up

2) Day 2 - Battery life came from 5 days to 2 days

3) Day 3 - Heart Rate Stopped working

4) Day 4 - When kept idle the versa red or green light blinks continuously

 

Later wont charge nor responds to touch and dies, now the versa has been replaced with a new one and this one also started getting the same issues after 11 months.

 

The usage may be wrong for me but the same issues cropped up for my friends also and now we all wanted to stop FITBIT and move to other brands.

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

Your reply is appreciated @grandhiraghav, pardon me for the delayed reply again.

 

As per previously mentioned, we appreciate the feedback that's shared here in the Community Forums. Please refer to the information that was shared on my previous posts and let me know if you have any additional questions for me to answer besides this. I understand how frustrating this matter can be for you but please get in touch with our Support team because I'm unable to access to your case information.

 

I'll be here.

View best answer in original post

Best Answer
0 Votes
8 REPLIES 8

Hi @grandhiraghav, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit Versa, I understand your frustration but I'm here to address your concern. I'd like to share with you that our Customer Support team informed me that they're already providing you assistance with the difficulties you're currently experiencing with your device, therefore, my best advice for you at this moment will be to keep an eye to your email inbox for any update from them since they're looking forward to resolve your concern as prompt as possible.

 

The input that was shared is appreciated, we are always striving to improve the Fitbit experience with our products and services.

 

Don't hesitate to ask my any additional questions you may have in the meantime. 

Best Answer
0 Votes

When we are spending our Hard earned money by trusting FITBIT, the company should atleast check the possibilities by replacing, i have been mailing to the support team with all the details but no one is least bothered to provide an answer nor respond to the queries. Only every 48 hours i have been getting a mail and in all the mails recently i mentioned that the Versa is completely dead, neither it is charging nor any back lights are getting switched on nor i can see anything on the display. Hope someone who is having empathy towards the customers will respond and give a quick resolution.

Best Answer
0 Votes

Thanks for your reply @grandhiraghav, sorry for the delayed response.

 

The details shared on your post are appreciated. Please keep in touch with our Customer Support team to move forward with the inconvenience you're currently experiencing with your device and don't hesitate to ask them any questions you may have about the outcome of your case.

 

I'll be around if need anything else besides this. 

Best Answer
0 Votes

I am extremely sorry to say that FITBIT customer support is the worst, i had to use 3 Fitbits in 3 years and each one working for approx. 9-10 months between, i dont go for outside and use only for gym only and i dont go to sleep with fitbit and remove in night and again wear in the morning. Not only me all my friends group who used Fitbit saw the hardware failures within 1 year and we all are fed up and all shifted to alternate smart watches which are way better in hardware and customer support. I grinded my fitbit to pieces and thrown into dustbin. I had purchased nearly 10 bands (sport, metal, leather etc...) which i donated to friends. This is my last relation with fitbit and will move on to other alternatives which are way cheaper than fitbit and comparatively more options.

Best Answer
0 Votes

Your reply is appreciated @grandhiraghav, pardon me for the delayed reply again.

 

As per previously mentioned, we appreciate the feedback that's shared here in the Community Forums. Please refer to the information that was shared on my previous posts and let me know if you have any additional questions for me to answer besides this. I understand how frustrating this matter can be for you but please get in touch with our Support team because I'm unable to access to your case information.

 

I'll be here.

Best Answer
0 Votes

I'm having the same issue. I am fed up with Fitbit.

Best Answer
0 Votes
They have removed my post that FITBIT is not supporting nor replacing the product stating that the message is negative.
Best Answer
0 Votes

They have removed my last post stating that the rules of fitbit doesnt support the negativity, all i said was that FITBIT doesnt care for the customers and i am done with Fitbit.

 

Let my post be seen by the moderators -

Can you tell me what negativity is there in my post, i used 3 Fitbits in 3 years and my friend has purchased 2 fitbits from past 2 years. We do only indoor workouts in the gym but all the 5 devices are dead within 1 year of purchase, that means there are serious problems with the devices. You guys are neither replacing the defective product nor answering properly to the queries. There are no after sales support nor service centres and the helpdesk / customer support is pathetic. People are realizing that FITBIT is fooling around with defective products and slowly stopped using your products.

Best Answer
0 Votes