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Difficulty to sync Versa 3

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‎12-26-2023 09:13 - last edited on ‎12-27-2023 08:37 by Fitbit Moderator

‎12-26-2023 09:13 - last edited on ‎12-27-2023 08:37 by Fitbit Moderator

I'm sure this topic has been beaten into the ground. But to date I have not received one suitable answer from Fitbit on how to correct or solve this issue. My wife and I both have Fitbit versa 3s and we have come from a line of Fitbit products prior to this all of which failed and I just gave up and purchased the next Fitbit product hoping that the bugs would be worked out of it. I have received the same spiel every single time I connect with support even while the watches were both under warranty not once was I offered a new product to replace these two watches that clearly do not work like they should. The battery life is great and I have read enough online to sync this watch to the app on my phone every single time. The latest thing was restarting the watch, force stopping the app in my phone and then trying to sync afterwards. It works every single time. However, within 1 to 4 days it stops syncing. I have done a factory reset many times with the same results until I found this last way to do it which is quicker than having to go through the complete setup again even though I got to be pretty good at it. I even considered buying new fitbits something like the sense 2 but I cannot justify spending the extra money on something that I'm afraid will fail just like these versa 3s. My wife and I both have the same watch except for color and they were purchased within a very short time of each other. We both have two to three month old Samsung Galaxy S23 Ultras. And we both have the same exact problem with our Fitbit watches. There seems to be no answer that I have found online or through Fitbit support which I have spoken to and chatted with at least a dozen times. If anybody has the secret of how to keep these watches working like they should be, I'm all ears! Thank you

 

Moderator edit: edited title to clarity.

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‎12-27-2023 08:41

‎12-27-2023 08:41

Hello, @tuneman59 Welcome back to the community.

Thanks for letting me know about this situation with the syncing of your Versa 3 and your wife's one.

I was able to confirm you contacted support and they were able to provide you with a solution, if you have any other questions or concerns, my best recommendation would be to contact them.

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