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Difficulty with taking Versa band off & on

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‎06-18-2020 00:02 - last edited on ‎06-21-2020 14:52 by

‎06-18-2020 00:02 - last edited on ‎06-21-2020 14:52 by

I was able to take the side off that has the buckle, but the other side won’t even budge. So I tried putting the buckle side back on, and I come so close but it won’t go back on. Any suggestions please!!!

 

 

Moderator edit: subject for clarity

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‎06-21-2020 14:49 - last edited on ‎09-14-2024 11:25 by Fitbit Moderator

‎06-21-2020 14:49 - last edited on ‎09-14-2024 11:25 by Fitbit Moderator

Welcome to the Fitbit Community, @Samantha1988.

I am sorry to hear about the difficulty you're experiencing with your Versa band. Thanks for trying to resolve this, I understand how you are feeling and I am here to help. I recommend checking this help article with useful instructions: How do I change the band on my Fitbit device?

Additionally, I recommend checking if your Fitbit app is updated to the latest version: How do I update the Fitbit app?

Keep me posted on the outcome. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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