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Discrepancy between Versa an app about Hourly Activity.

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‎06-02-2019 13:33 - last edited on ‎06-03-2019 12:51 by Moderator Alum

‎06-02-2019 13:33 - last edited on ‎06-03-2019 12:51 by Moderator Alum

This is the 5th time my Versa quit syncing my steps per hour.  It is not the settings that is at fault but in the Fitbit program.  My Fitbit Versa itself shows the steps but I don't get credit for the hourly activity on the dashboard and there is not way tp easily send a complaint to Fitbit.  I do not use Twitter.  There should be an easy way to log a complaint about a reoccurring problem.  Thank you.

 

Moderator Edit: Clarified Subject.

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‎06-03-2019 12:52 - last edited on ‎04-28-2024 03:16 by Fitbit Moderator

‎06-03-2019 12:52 - last edited on ‎04-28-2024 03:16 by Fitbit Moderator

Hello @MarideeB I hope you're doing well, it's nice to see you around the Fitbit Community. 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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