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Display Issue with Versa 2

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‎09-30-2020 23:08

‎09-30-2020 23:08

Hi, 

I am using Fitbit Versa 2 from last 9 months. Just recently I started facing problem with the display. First there were few spots on the display which were not showing then it started increasing and now I just see a blue some green spots in the middle while the entire screen is blank. I have tried the basic troubleshooting steps of long pressing the button for 8 to 10 sec but nothing works. Pitty to see this watch failing so early.its not even a year old.

Can someone help or guide. I have emailed support team as well and waiting be for their response.

Nik

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‎10-01-2020 07:06

‎10-01-2020 07:06

Hi @Nikhil770, welcome to our Fitbit Community. I'm sorry to hear about the display issue that your Versa 2 has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and provide a solution. Please keep an eye on your email account.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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‎10-07-2020 06:49 - last edited on ‎11-19-2020 19:18 by

In response to JuanJoFitbit

‎10-07-2020 06:49 - last edited on ‎11-19-2020 19:18 by

Hi Juan,

I did received an email from the support team and I updated them with the email that is linked with my Fitbit. However it's been more than 3 days and I have not heard them. I sent a follow-up email to them yesterday and still waiting for their response. May I seek your help to get an update from them. 

 

Regards

 

 

Moderator edit: personal info removed

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