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Display and buttons not responding

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‎06-21-2020 14:07 - last edited on ‎06-21-2020 22:49 by Fitbit Moderator

‎06-21-2020 14:07 - last edited on ‎06-21-2020 22:49 by Fitbit Moderator

My versa 2 doesn't seem to respond in any way anymore.. I guess it does track my steps and whatnot, but when I try to use the touchsreen or press the buttons to change music or do anything, nothing happens. What is exactly going on?

 

Moderator Edit: Clarified subject

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‎06-21-2020 22:48

‎06-21-2020 22:48

Hi @MonacoTimes9113, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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