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Unable to sync Versa

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‎06-21-2020 11:26 - last edited on ‎06-21-2020 22:40 by Fitbit Moderator

‎06-21-2020 11:26 - last edited on ‎06-21-2020 22:40 by Fitbit Moderator

Ever since the update yesterday, my phone does not even read that there is a Fitbit in the vicinity. Do not tell me to check for compatibility... That seems to be the most common response. I have had this phone and Versa for a year and a half and it worked fine... Until your update. 

 

Yes, I am upset. Yes, I am frustrated. Yes, I think this update was some kind of virus. Please fix it. 

 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

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‎06-21-2020 22:39

‎06-21-2020 22:39

Hi @Mchllgrr, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if the issue persists and if you have any additional questions.

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