help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Display completely black after multiple resets

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-22-2020 07:46 - edited ‎06-22-2020 08:46

‎06-22-2020 07:46 - edited ‎06-22-2020 08:46

My Versa was working fine this morning and then the display has stopped displaying any information. I've done a factory reset twice (hold all three buttons, release the bottom right as soon as the logo appears). It appears to charge just fine and is now syncing with my iPhone but for the past few hours displays nothing. Edit: it is now only syncing with my phone after it is on charger (And ONLY on the charger) and I’ve done a hard reset. 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-24-2020 12:30

‎06-24-2020 12:30

Really annoying that Fitbit support staff are answering posts from people who posted a few minutes ago but they're not responding to this post from two days ago (along with a ton of others before mine).

Best Answer
0 Votes