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Display not working - My experience wit Customer Support

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‎12-07-2019 12:24 - last edited on ‎12-08-2019 16:30 by Fitbit Moderator

‎12-07-2019 12:24 - last edited on ‎12-08-2019 16:30 by Fitbit Moderator

I was given a Fitbit Versa as a birthday present in April of 2018.  In October of 2019 the screen died.  Here is a copy of my chat with customer support trying to get help with this.  I understand there is a one year warranty but for a 200 dollar device to die after a year and a half you would think they would stand behind it.

 

My purpose in this post is so that people considering buying a fitbit product would see this and explore other more reliable products.

 

Moderator edit: Removed personal information 

Moderator edit: Subject for clarity 

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‎12-08-2019 16:34

‎12-08-2019 16:34

Hi @Toadleyb, it's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit Versa and the support provided by our Customer Service team, I totally understand how frustrating this situation can be for you. Keep in mind that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is really helpful for us to evaluate our procedures. 

 

When it comes to a warranty replacement process, our Customer Support team refers to our warranty policies to move forward, therefore, I suggest you to review our policies for a better understanding of the outcome of your case.

 

Don't hesitate to contact me back if you require further assistance, I'll be around.  

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