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‎04-17-2019 23:15 - last edited on ‎04-18-2019 07:57 by Moderator Alum

‎04-17-2019 23:15 - last edited on ‎04-18-2019 07:57 by Moderator Alum

Hi! I’ve been using my versa for a year or so with no problems. Suddenly yesterday the display disappeared. I’ve tried everything suggested to restart, turn off, turn on, charge etc to no avail. The screen remains black. It was still tracking my data and syncing to the app. Now it won’t charge and remains on low battery even though it’s been charging for over 2 hours. HELP!

 

Moderator Edit: Clarified Subject.

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‎04-18-2019 08:04

‎04-18-2019 08:04

Hello @Waterhare thanks for joining the Fitbit Community, it's great to have you on board. 

 

I appreciate your participation in the Forums and for sharing your experience with us. Thanks for letting us know you've already tried to troubleshoot this issue. At this moment, I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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