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‎12-16-2019 15:08 - last edited on ‎12-17-2019 14:22 by Fitbit Moderator

‎12-16-2019 15:08 - last edited on ‎12-17-2019 14:22 by Fitbit Moderator

I got a Fitbit in 6/2018.  It stopped working this summer (screen went white, then wouldn't come on) so they sent me a replacement.  Now, that replacement stopped working (screen went black).  Because it's been 18 months since my orig Fitbit, they won't replace it.  I feel like this is not right.  Does anyone have any advice?  It's hard to justify paying for another fitbit when the first 2 didn't last a year.  What do you think?  

 

Moderator edit: Subject for clarity

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‎12-17-2019 14:22

‎12-17-2019 14:22

Hi @RogueCommander, thanks for your post, it's nice to see you again participating here in the Community Forums.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here.  

 

Let me know if you have any additional questions.

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